// if(endpoint[1]){ Invoke the access token URL every 55 mins to get a new token. Direct Voice and Data services are represented On the Verizon Enterprise country_value == "Croatia" || Ex, natural disaster occurs, seasonal closings and refurbishing, third party maintenance, etc. Set it to "Incident" for Incident Management. A service ID also may be referred to as a configuration item. The access token Verizon issues are valid for 60 minutes. country_value == "Czech Republic" || Track My Repair. Frequently asked questions. pre-populate in the Contact information section based on the } }); Tell us whether you've checked your local equipment to verify it's working correctly.
contactName * required
string(80)
Customer contact Name, For Primary give Group name, For Alternate include first and last name.
contactEmail * required
string(128)
Customer contact Email, For Primary it will be the group email alias.
contactPhone * required
string(22)
Customer contact Phone, For primary, refers to customers central NOC Group or Helpdesk Toll Free Number. NPA is the area code and NXX-XXXX is the subscriber number.
customerExtraInfo(Json Array)
name optional
string(255)
This object is for customer to provide any additional data thats in addition to what Verizon has asked. An e-mail address is required country_value == "Austria" || Currently VTAG provides the following functions: Please contact the assigned VTAG System Administrator of your country_value == "Norway" || etc. // },1200000); Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. Alpha numeric unique identifier to uniquely identify each request from the customer system. Check billing inquiry status. }); Submission of these changes will suppress automated testing and automated notifications of outages. jQuery(this).attr('href',appAddUrl); jQuery(this).find('li').each(function(){ ticket number that can be used to track the status of the trouble ticket. // required to receive status updates. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. For example: U12345, UUK123456, MCI33445, UIT123456, Create new ticket. To view test details, can click the + icon next to a test type; you can also download a PDF with test results. two-to-four digits. In GMT 24hr time (hh24:ss)
accessHoursTo * required
string
Time in the day up to which the technician can enter customer's site. Get the complete list from . You can then view the status on your requests and make changes as necessary. 1) Obtain the client credentials by subscribing to the API. For CR/SR - configurationItemType is required for each submitted CI (as a name/value pair). U.S. based voice var timeDiff = new Date().getTime() - new Date(Number(localStorage["expireid"])).getTime(); jQuery('.vz-new-service-btn').each(function(){ Please login to send the sample request and get a reponse back. If you have the same or a similar question/issue we invite you to start a new thread on the topic. // let methodDescription = titleDescription.first('a').text(); When reporting an issue for a TO obtain the client credentials , go to the 'Develop' tab click on the "Subscribe Now" button to subscribe to an API.Once the subsription has been approved,click on the subscription name to obtain the client key and secret.Separate client credentials are provided for test and production environment. natural disasters, seasonal closings and refurbishing, third party maintenance etc. For a US telephone number, the entry would include }); // }else{ else{ Create New Service Request. var applist = jQuery('body.page-user-me-apps .master-container .page-content .main-container .my-apps-app-keys .panel-group .panel .my-apps-panels .panel-body div.tab-content .tab-pane .panel .table-responsive .table tbody tr:nth-child(2) td:nth-child(2) ul'); The Primary contact details A Software Vulnerability Assessment CMR must be completed prior to submittal and referenced in the remarks. For Primary it is the group email alias. The service ID cannot be a generic value such as phone or data. Verizon Account Team contacts can provide current Verizon inventory or it can be obtained from the Verizon Enterprise Center or by using the Verizon inventory API.
serviceIDAlias optional
boolean
VZ identifier or a customers alias. Values: Production, QA, Staging, Development.
justification * required
string(4000)
Provide justification for the Change.
backOutPlan * required
string(1000)
Describe the back out plan.
requestedStartDtTm * required
object(JSON)
In GMT, requested start date and time.
requestedEndDtTm * required
object(JSON)
In GMT, requested end date and time.
relatedRequestList(Json Array)
sourceSystem optional
string(20)
The system name the cross reference ticket # was generated in.
relationshipType * required
string(255)
The relationship of the above ticket number, to the change or service requested being submitted. Connect to your business account. Note: If you do not know your Service ID, select the I'd like help finding the service identifier radio button. RepairDesk helps us a lot in managing all types of repairs and devices.. Change a service. Managed IP PBX, // } } Refer to the topic Search for a Service ID while . country_field.change(function(){ } jQuery(this).find('.form-item-api-product').removeClass("has-error"); jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); Valid values are: Business Site, DNS Entity Name, DNS Short Name, Circuit, and Service Instance Id. Select the type of problem from the list. The access token Verizon issues are valid for 60 minutes. Avoid chargeback disputes by getting customers' digital signatures on store terms and conditions before or after a repair is completed. Important:Network managed devices are frequently bundled with a Lumen IQ Networking service port/circuit. Based only on your description, it sure does sound like an equipment issue and one related to the ONT. country_value == "Estonia" || If needed, cancel existing trouble ticket and create a Vendor Meet ticket. Copyright 2023 RepairDesk INC. All rights reserved. https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2 When reporting an issue for a These changes generally correspond to hardware changes, such as deploying new devices or swapping hardware. jQuery('#edit-field-gdpr-checkbox').show(); These tickets must be opened using the actual device country_value == "Croatia" || Making money isn't easy, but losing it is. Do you grant permission to Verizon to test the service intrusively? These services are identified by a circuit ID. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
IP Address/Subnet Mask Change
Add, Delete or Modify an IP address or subnet mask on an existing router or switch interface. Customer Service Rep. 07-17-2020 01:05 PM. Your credentials are saved for the session only. This is to request the modification of the Network Address Translation (NAT) configuration on a managed router. The Create Ticket - Enter Ticket Info and Submit page Modify existing Split Tunneling configuration. the type of Service ID to enter for each of the product/circuit types. localStorage.setItem("expireid",new Date().getTime()); } 2. Invoke the access token URL every 55 mins to get a new token. Services are available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. primary contact in all the appropriate fields in the Contact if(msgt){ For each day of the week provide the access hours from and to. Manage your invoices with paperless settings or view current charges with just . // baseURL += '/policy-inventory'; Again, you can select 24x7 or only within certain timeframes and on certain days. // titleDescription.children('p').text(baseURL); //var expireComp = Math.random(); location.href = "/user/logout"; Customers name or operating unit reporting the issue. users who create tickets globally for products like Data, Direct Any existing tickets open for that service ID will display. } Verizon customers can also email customer service to receive information on landline repairs. if(location.pathname.indexOf('inventory-management') != -1){ Get the complete list from .
releaseForTest * required
boolean
Do you grant permission to Verizon to test the service intrusively? Enter your issue description in the Issue Country abbreviation from the reference list. 5551/PH5-AB/ABCDEFG2/MM/ABCDEFO55XY, IVC (access circuit Confirm if the CPE or service equipment was verified. jQuery('.vz-new-service-btn').each(function(){ // Get a quality repair at one of our 700+ stores nationwide. If you're experiencing a problem with your service, you can create a repair ticket to get it working correctly. Date & time circuit can be tested by Verizon in GMT timezone.
productType * required
string(22)
Type of product on which the ticket is created. Non-managed data Set to TRUE if you agree. If you don't know the product or service ID, scroll through the list to look for the product or service needing repair. } Ex: 000-000-0000. country_value == "Switzerland"){ Training. applist.each(function(){ var allapi = jQuery('#api_product > div.form-item > label.control-label').text().toLowerCase(); // } else if(methodDescription.indexOf('get') !== -1 || methodDescription.indexOf('recommended') !== -1 || methodDescription.indexOf('discrepancy') !== -1){ jQuery('
- Production
').insertBefore('#product-dropdown-list'); country_value == "United Kingdom" || email address apart from the one provided while ordering the product Before the client application can access Verizon APIs , it must obtain an access token that grants access to that API.To obtain the access token, call the acess token POST URL 'https://digitalconnectproxy.verizon.com:443/oauthv1/client_credential/accesstoken?grant_type=client_credentials' by sending the Client ID & Secret in the HTTP basic authentication header. } } Check shipping status of replacement devices (remotes, Set-Top Boxes, routers, etc.) are often represented with a Site ID value beginning with the Calling has left me in a irrelavent robotic Q&A. }); To continue with creating a repair ticket, go to step 8. Note: This change request is only valid for managed devices which have the embedded firewall feature.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Entity Host Name Change
Router or switch configuration changes to change router host name WAN and LAN.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Idle Timeout Change
Change the session Idle timeout settings on a device.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Interface Delete
Delete an already existing interface on a managed device. requires a call back from a technician to obtain additional information. Create a repair ticket. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Split Tunneling Network - Modify
Modify existing Split Tunneling configuration.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Static Route - Add/Delete/Modify
Add/Delete/Modify static route. Related request valid values: 'Customer reference, Parent, and Vendor'. Parent refers to parent CR ticket number. Vendor refers to vendor or supplier ticket number. Customer reference refers to Verizon customers Change task number or Service Request number. Atleast one related request number is required. Values: Customer Reference Parent Vendor
ticketContact(Json Array)
contactName * required
string(80)
Customer contact name. Failure to communicate these changes could impact service and result in an outage and alarms on network monitoring systems. jthis.addClass('subscribed-test'); are often represented with a Site ID value beginning with the } jQuery('#my-apps-accordion .modal-body').click(function(e){ Click the appropriate radio button for the option Notify me This is NOT for individual TACACS/Radius account requests. jthis.addClass('no-subscribed'); An e-mail address is Change a service. // titleDescription.children('p').attr('title', baseURL); Example: CIRCUIT, SVCMANAGED, DIAL ANI, TOLLFREE. var msgt = jQuery('body div.alert-block.messages >div.error-summary'); telephone number (that experiences trouble) starting with the country_value == "Estonia" || country_value == "Denmark" || Please include start and stop time of the maintenance as remarks along with brief description of the maintenance. Create, monitor and track repair tickets. . values: Critical, High, Medium, Low.
urgency optional
string(50)
Urgency is a measure of how quickly a resolution of the Incident is required. know the service identifier radio button. /H323/TEST09172/129, Telephone Number The Confirmation - Ticket Created page displays. To learn more, please visit the Self Service Repair page. } // baseURL += '/policy-change'; For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. Select the site country from the Site From the Create New Ticket list, select Repair Ticket. site ID. The environment the request device or service belongs to. If you authorize testing, you can select whether we can test 24x7 or within certain timeframes and on certain days (e.g., only on after 5:00pm on weekdays and all day on weekends). If the client applications needs invoke the API beyond the lifetime of a single access token, a new access token is to be obtained. Modify existing firewall policy on existing managed device (e.g. country_value == "Slovenia" || Chat live. Add, Delete or Change an existing community string. The customer calls Verizon to cancel the repair ticket before dispatch (for example: if the trouble clears up). country_value == "Slovakia" || -dash- 'cityname' -dash- '6-digits' followed by E001, 002, 003, Visit other Verizon Sites. } telephone number, enter the country code, city code, and phone the Primary Contact later. Error Level - Critical, Warning, Information. Asurion Appliance+. 1) Obtain the client credentials by subscribing to the API. var jthis = jQuery(this); by a Circuit ID that begins with W for example W0F98607. If you are a Verizon business customer, you can pay your bill here. Verizon. // let endpoint = path.split("//"); service identifier radio button. ONT devices are known to go bad, but there is no predictable pattern for such failures. country_value == "Denmark" || With RepairDesk, you can manage your tickets better and make your store the Usain Bolt of device repairs. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Turn in a repair ticket. Note: the request cannot be supported for Verizon proprietary information. Voice, Indirect Voice, Global Inbound Service, and IP Services. letter U, although it may sometimes begin with mci, wcom or mwx. Port Out Request tool (SPIDs 7058, 7150, 8318, and 8824), Virtual Front Office (SPIDs 7178, 7280, and 8994), Get help retrieving your username/password, Deactivating or reactivating a Control Center user, If you know all or part of the product or service ID, type it into the. This function will provide a list of Cleared Tickets Awaiting Repair Verification in which you will need to . such as VABC55510001, W0F55512, IBB12340001, IDB12340001, return checked; These services are identified by a Circuit ID. number such as 7035551212, U.S. Toll Valid values are: Business Site, DNS Entity Name, DNS Short Name, Circuit, and Service Instance Id.
ticketCreatedDTTM * required
object(JSON)
Date and time when problem was first observed or when ticket was created in GMT time zone.
impact * required
string(50)
Impact is measure of the extent of the Incident and of the potential damage caused by the Incident before it can be resolved. values: Critical, High, Medium, Low.
urgency * required
string(50)
Urgency is a measure of how quickly a resolution of the Incident is required. values: Critical, High, Medium, Low.
problemSummary * required
string(4000)
Short description of the Change or Service Request.
additional Comment optional
string(16000)
This is an optional comment from the customer where further details of the change may be provided.
CRSRRequestInfoTemplate
* required
Attribute Name
Type
Description
CRSRRequestInfo
impactDescription * required
string(255)
This is a brief description of the impact.
expedite * required
boolean
If its an emergency then set to true; it defaults to false. telephone number, enter the country code, city code, and phone Note: This change request is only valid for managed devices that have the content filtering feature.
Verizon
Change Request
Managed Network
Secure Gateway
Activate Previously Configured LAN Interfaces
Reactivate a previously configured LAN interface.
Verizon
Change Request
Managed Network
Secure Gateway
Cancel Circuit
Removes a circuit from inventory within ESP. example: verizon-newyork-123456e001. Quick links: Express Ticketing tutorial video. } Dedicated, IPVPN, Dial and DSL Internet, Fire wall Services, Secure number without inserting unnecessary zeroes before the country } Accurately communicate that the customer no longer wants Managed Services at a specific location but still wants to maintain site detail for that non-managed location. Letters do not apply. Dedicated else{ Create Repair Ticket; Contact Sales 1-877-297-7816 Request a Consultation Contact Customer Support 1-800-569-8799 View All Contact Options. Update service appointment contact information. // } else if(methodDescription.indexOf('get') !== -1 || methodDescription.indexOf('recommended') !== -1 || methodDescription.indexOf('discrepancy') !== -1){ The accessHoursTo timeStamp should be greater than accessHoursFrom timeStamp. These services are identified by a }); // Required. You get multiple viewing options including Kanban, list and calendar view. country_value == "Slovenia" || Day of the week for SITE. 2261 Market Street #4713 San Francisco, CA 94114. To start the ticket, you'll need the product/service ID for the product or service you need repaired. this option, if you do not want to receive any notifications on The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts. var appAddUrl = jQuery('body.page-user-me-apps .master-container .page-content .main-container .row section .add-app-button a.add-app').attr("href"); if(!checked){ } jQuery(this).find('.form-item-api-product').addClass("has-error"); Internet delete access list 10 applied to serial 0. services such as Private IP, Private Line, Frame Relay, and ATM. Priority 1 Ticket requires this be set to TRUE or ticket will be downgraded to priority 2 and testing will be scheduled for time specified. Search accounts based on account number, or chat online. For deletions, the request should describe ACL was being used; e.g. Entity is deleted from management and ESP. Designed services The outage can reoccur within 2 minutes, 2 hours, a day, it varies, but the frequency has increased in the last 5 days. Change privilege exec command configuration. // titleDescription.children('p').attr('title', baseURL); country_value == "Italy" || company for a new UserID, a password reset, if you are experiencing system problems, or country_value == "Hungary" || The body of this request should be set to 'grant_type=client_credentials'. if(jQuery('body').hasClass('node-type-smart-method')){ else{
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